Last updated: [20260506]
1. Returns
We want you to be completely satisfied with your purchase. If you are not, you may be eligible to return eligible items under the conditions below.
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Return window: You have 14 days from the date you receive your item to request a return.
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Condition of items: To be eligible for a return, items must be:
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Unused and in the same condition that you received them
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In the original packaging with all tags, labels, and accessories attached
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Proof of purchase: A receipt or proof of purchase is required for all returns.
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Non-returnable items (if applicable):
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Perishable goods (e.g., food, flowers)
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Personalized or custom-made products
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Digital downloads or gift cards
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Intimate or sanitary goods (for health/hygiene reasons)
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Items marked “final sale” or “non-returnable”
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2. Exchanges
The fastest way to get the item you want is to return the item you have. Once your return is accepted, you can make a separate purchase for the new item.
Some products may be eligible for direct exchange (e.g., wrong size/color). Please contact us to check availability.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed to your original payment method within [e.g., 5–10 business days].
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Partial refunds may be granted for items that are not in original condition, are damaged, or have missing parts (not due to our error).
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Late or missing refunds: If you haven’t received a refund after the stated period, first check with your bank/credit card company, then contact us.
4. Return Shipping Costs
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If the return is due to our error (wrong or defective item): We will cover the return shipping cost.
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For other reasons (change of mind, ordered wrong size, etc.): You are responsible for paying the return shipping costs. Shipping costs are non-refundable unless the return is due to our error.
5. Damaged or Defective Items
Please inspect your order upon reception. If the item is defective, damaged, or you receive the wrong item, contact us immediately within [e.g., 7 days] of delivery. We will evaluate the issue and arrange a free replacement or full refund as appropriate.
6. How to Initiate a Return or Exchange
To start a return or exchange, please contact us at:
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Email: jinhonghengtu@outlook.com
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Customer support: 086 15889515658
Include your order number, the item(s) you wish to return/exchange, and the reason. We will provide you with return instructions and the return address if applicable.
Note: Returns sent without prior request may not be accepted.
7. European Union 14‑day Cooling‑off Period (if applicable)
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions above apply regarding item condition and packaging.
Tips for Customizing This Template
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Be specific: State exact days 30 and conditions clearly.
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Exclusions matter: Clearly list what cannot be returned/exchanged.
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Display the policy visibly: Put a link in your website footer, checkout page, and order confirmation email.
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Keep a record: Always send return confirmation emails with tracking numbers.